What is the correct order of the six steps, starting with Define the Problem?

• A. Define the Problem → Determine the Root Cause(s) of the Problem → Develop Alternative Solutions → Select a Solution → Implement the Solution → Evaluate the Outcome
• B. Define the Problem → Develop Alternative Solutions → Determine the Root Cause(s) of the Problem → Select a Solution → Implement the Solution → Evaluate the Outcome
• C. Define the Problem → Determine the Root Cause(s) of the Problem → Select a Solution → Develop Alternative Solutions → Implement the Solution → Evaluate the Outcome
• D. Define the Problem → Determine the Root Cause(s) of the Problem → Develop Alternative Solutions → Implement the Solution → Select the Solution → Evaluate the Outcome

Answer: (A)

Starting with clearly defining the problem and then identifying its root causes keeps you focused on what actually needs to be fixed, not just what’s obvious on the surface. Once you know the real drivers of the issue, you’re positioned to generate a range of potential solutions that specifically address those causes rather than chasing quick fixes or symptoms. Having multiple alternatives lets you compare options and pick the one that best meets your criteria for effectiveness, feasibility, and cost. After selecting, you implement the chosen solution and then evaluate the results to confirm whether the problem is resolved and to learn if any adjustments are needed. If you skip the root-cause analysis or jump to implementing or selecting a solution too early, you risk wasting resources on solutions that don’t truly address the underlying issue.