James wants to send a personalized letter to each sales client. Which feature should he use?

• A. macro
• B. mail merge
• C. mail server
• D. individual mail

Answer: (B)

Personalizing documents for many recipients is best done with mail merge. It lets you create one letter template and automatically fill in each recipient’s details—like their name and address—from a data source such as a spreadsheet or contact list. James would set up the letter with placeholders (merge fields) for each client’s information, connect the document to his client list, and run the merge to generate a uniquely tailored letter for every client. This is efficient and scalable for sending personalized letters to many people.

A macro automates repetitive steps but doesn’t inherently tailor the content for each recipient. A mail server handles sending messages rather than producing personalized documents. “Individual mail” isn’t a standard term for this process.